Credit Card Transition
Avidia Bank has partnered with TCM Bank, N.A. to provide credit card products and services. Effective June 28, 2024, we’ll be transitioning your credit card account to this new program and TCM Bank will become the servicer of your account. TCM Bank has been providing credit card services to customers within our communities for over 26 years, and we are excited about the benefits this partnership will bring.
You can continue using your current credit card for everyday purchases, and your account number will remain the same. In addition, please note the following:
- If you manage your credit card account through Avidia Bank’s online banking website or Mobile App, you can continue to do so. If you manage your account online directly via eZCardInfo.com please note that effective June 28, 2024, the website to access your online account will change from www.eZCardInfo.com to www.MyCardStatement.com. Your settings, including your User ID and password, pending and recurring payments, will remain the same.
- Your monthly payment due date and payment address will remain the same.
- If you have questions about your account, you can continue to call the number on the back of your card.
Avidia Bank and TCM Bank are committed to providing you excellent service and are working together to ensure that this transition is as seamless as possible. Please note that this change only affects the credit card program; all other products and services offered by Avidia Bank remain unchanged.
Got Questions?
Yes, effective June 28th, 2024, your account will be transitioned to TCM Bank, N.A. However, you can continue using your current Avidia Bank credit card as many aspects of your card will remain the same including your account number, payment address, and due date. You’ll be receiving additional information in the upcoming weeks from TCM Bank about additional benefits that will be forthcoming.
No, this change is limited to just the Avidia Bank credit card program.
Your reward points balance (accrued points) will not be impacted by the conversion to TCM Bank, and you will be able to redeem points as you always have.
You were previously notified of changes to the rewards program that have already taken effect. No other changes will be made upon conversion.
Avidia Bank is always working to find the best ways to provide banking and credit card services to their customers. To provide the best credit card services to you, we have decided to partner with TCM Bank.
TCM Bank has been providing credit card services to community banks and credit unions for 26 years. TCM Bank offers exceptional customer service through an in-house Customer Contact Center and are dedicated to providing you with personal service, the kind you receive when you walk into your branch.
No, you can continue using your current credit card for everyday purchases and your account number will remain the same. If your card expires or is lost, you’ll be re-issued a new card with a new design.
No, the terms and conditions including the APR will remain the same for now. If changes occur in the future, you will be notified in advance via mail.
Beginning on June 28, 2024, you may contact TCM Bank directly at 1-800-883-0131.
If you manage your credit card account through Avidia Bank’s online banking website or mobile app, you can continue to do so.
If you manage your account online directly via eZCardInfo.com please note that effective June 28, 2024, the website to access your online account will change from www.eZCardInfo.com to www.MyCardStatement.com. Your settings, including your User ID and password, pending and recurring payments, will remain the same.
If you are an NEPGA cardholder and currently manage your account through nepga.avidiabank.com, you may continue to do so up until conversion. Beginning on June 28, 2024, you will access and manage your account at MyCardStatement.com
To use Apple Pay, Samsung Pay or Google Pay, simply locate the Wallet app pre-installed on your device. Follow the instructions for scanning fingerprints, entering a PIN, and adding your credit card.
Yes, please continue to use the same mailing address you’ve been using, now addressed to:
TCM BANK, N.A., PO BOX 6818, CAROL STREAM, IL 60197-6818.
Yes, your payment due date will remain the same.
If you have questions or concerns about your credit card account, you can continue to call the number on the back of your card. Starting on June 28, 2024, please navigate to TCM Bank for assistance or call TCM directly at 1-800-883-0131.
Yes, you can dispute a transaction or report fraud on your account online. If you manage your credit card account through Avidia Bank’s online banking website or Mobile App, you can continue to do so. If you manage your account online directly via eZCardInfo.com please note that effective June 28, 2024, the website to access your online account will change from www.eZCardInfo.com to www.MyCardStatement.com
Beginning on June 28, 2024, you may contact TCM Bank directly at 1-800-883-0131
If you manage your credit card account through Avidia Bank’s online banking website or Mobile App, you can continue to do so.If you manage your account online directly via com please note that effective June 28, 2024, the website to access your online account will change from www.eZCardInfo.com to www.MyCardStatement.com. Your settings, including your User ID and password, pending and recurring payments, will remain the same. If you are an NEPGA cardholder and currently manage your account through nepga.avidiabank.com, you may continue to do so up until conversion. Beginning on June 28, 2024, you will access and manage your account at www.MyCardStatement.com
Starting on June 28, 2024, you may call the number on the back of your card or TCM Bank directly at 1-800-883-0131 to request a credit line increase. Once the request form has been submitted, a decision will be made within 3 business days. You may call back at that time for the status, or you’ll receive a notice via mail in 7-10 business days.
Yes, you may still make a payment at any Avidia Bank branch location.
Starting on June 28, 2024, you may call the number on the back of your card or TCM Bank directly at 1-800-883-0131 to add or remove authorized users.
Yes, the credit bureau will be notified of change in ownership to TCM Bank, however, this will not affect your credit score.
Have a business credit card with us?
If you manage your credit card account through Avidia Bank’s online banking website, you can continue to do so. If you are an NEPGA cardholder and currently manage your account through nepga.avidiabank.com, you may continue to do so up until conversion. Beginning on June 28, 2024, you will access and manage your account at MyCardStatement.com
eZBusiness Card Management offers all the features of MyCardStatement.com plus administrators can add and remove cardholders, manage credit limits in real time, update demographics, manage expenses, and much more.
Email [email protected] to request an eZBusiness enrollment packet today. Enrollment takes approximately 2 business days and can be completed beginning Monday, July 1, 2024.
Consolidated billing allows a business to combine the statements for all their cardholders; this allows for one payment for the balance due on all cards.
Email [email protected] to request a consolidated billing form today. Enrollment can take 1-2 billing cycles to reflect on your accounts and can be completed beginning Monday, July 1, 2024.
Credit line sharing allows you to maximize spending for employees by allowing cardholders to share a single credit limit. (Example: ABC Corporation has two cardholders, Bob and Sally, who have been approved for a $10,000 limit. Instead of splitting the $10,000 limit between Bob and Sally’s cards, the $10,000 limit can be assigned to both cards and shared between Bob and Sally on a first-come, first-served basis. This gives Bob and Sally more spending power.)
After Friday, June 28, 2024, you can adjust the credit limits on your employees’ accounts to take advantage of this feature by completing a business account maintenance form. To request a form, please email [email protected] with the name of your bank in the subject line. Please also include your contact information in the email.